Takshi Sutra | Premium Handloom Sarees & Dupattas for Women

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Cancellation Policy

Cancellation:

Orders can be canceled within 24 hours of purchase, provided the items have not been shipped.

To cancel an order, customers must contact our customer service team via email or phone with their order details.

Refunds:

Refunds will be issued if the cancellation request is made within the specified time frame.

Refunds will be processed within 7-10 business days to the original payment method.

Returns:

Items can be returned within 4 days of delivery for a full refund.

Returned items must be unused, unworn, and in their original condition with tags attached.

Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.

Exchange:

We do not offer direct exchanges. Customers can return the item for a refund and place a new order for the desired item.

Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform. We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests.
Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made, by raising a ticket here or contacting us on seller+7a34e2accec2421b891ede714b0c3e85@instamojo.com and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.