Returns & Refund Policy

At Takshisutra, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a 7-day return and refund policy. Please read the following guidelines to help you understand our return and refund process:

1. Return Policy

- Timeframe: You can return your product within 7 days from the date of delivery.

- Condition: The item must be unused, in the original condition, and with all tags, packaging, and invoices intact.

- Exceptions: We do not accept returns for products that are washed, worn, or damaged due to customer handling.

2. How to Return an Item

- Step 1: Contact our customer service team at takshisutra@gmail.com within 7 days of receiving the product.

- Step 2: Provide your order number and reason for return.

- Step 3: Once your return request is approved, we will guide you on how to send the item back.

3. Refund Process

- Refund Method: Refunds will be processed to the original payment method used for the purchase.

- Processing Time: Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your bank or payment provider.

4. Exchange Policy

We offer exchanges for items that are defective or damaged. If you receive a defective or incorrect item, please contact us within 7 days of delivery for an exchange.

5. Shipping Costs

- Return Shipping: Customers are responsible for the return shipping costs, unless the item is defective or incorrect.

6. Contact Us

For any questions regarding returns or refunds, feel free to reach out to our customer support team:

- Email: takshisutra@gmail.com

- Phone: 9140149636

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We hope you enjoy shopping with Takshisutra! If you have any concerns, we’re here to help.

Madhubani

Madhubani